pos software

Scheduling Conflicts: Reschedule Tickets Easily

So, you’ve started your trampoline park or your family entertainment center and things are going well.

Your employees are coming in on time and making your customers happy.

The customers aren’t only happy, they’re actively looking for more time with you.

The money is rolling in.

But, there’s always a hiccup, right?

Sometimes, a party needs to be rescheduled, or even cancelled. Sometimes, you run out of popular concessions items. Sometimes, the cool new ninja course needs downtime so you can tighten the screws.

None of these are fun to deal with. You’ve already done all of them. But, that’s how life is. Some tasks must be done again and again. You have to eat every day don’t you? It’s just part of doing business.

So, before you get your employees running to you about a scheduling conflict, don’t worry. Rescheduling a ticket is easy with Active8 POS. You can move a party around if it turns out your customer has a conflict.

Want to see how it’s done? Watch this short video.

Mother's Day is for Trampoline Parks

When it comes to Mother’s Day gifts, there are some classic, tried-and-true ideas.

You could give your mom the perfect:

-flowers

-jewelry

-homecooked meal

or, you could give her the gift of time. And, when we say “time” we really mean “free time away from the kids.”

Let’s face it. Many of us have moms or grand-moms who put in a ton of work. And, they don’t get a lot of free time to do just what they want to do. If you have a mom who lets you pick the restaurant, choose the movie, and plan the trip, you know what to do. Give her the gift of free time to do whatever she wants. Maybe she wants to go shopping by herself for a few hours. Maybe she wants to relax with a good book. Or, maybe she wants to go have fun with her kids at the trampoline park.

Well, what can you do as a trampoline park owner or manager?

You should be advertising gift cards before every major holiday. Because every parent would love some more free time. And, when the kids are out jumping, mom can be relaxing.

Check out how easy our system makes purchasing a gift card below. You’ll have no excuse come Father’s Day. ;)

How Trampoline Parks Can Benefit from Digital Waivers

Do you have a cluttered desk? Maybe you have a desk better described as “organized chaos.” One of the biggest causes of clutter and disorganization is paper. Yes, you can be disorganized in the digital world, too, but it’s a lot harder.

Get In The Now

When you need to track down a form, or update a customer’s information, you know you need to be working in the digital age. But, did you know that one of the best ways you can bring your trampoline park point of sale software into the future is with the implementation of digital waivers?

Searchable

First, it’s so much easier to find what you’re looking for when you can use the “search” function on your computer. Think of it as a fairy godmother, summoning the paperwork you need, right to your screen. With paper, you’re on your own. And your filing system may be great, but it will take up room.

Reminders

Your paper filing system isn’t smart, in any modern use of the word. It may be streamlined and alphabetized, but that’s about it. And, it won’t remind you when you need to get waivers re-signed. Digital waivers can allow you to be notified when it’s time to be updated, while papers just rest in their little manila folders.

Customer Service

Not only do digital waivers make life easier for you and your trampoline park employees, they also make your customers so much happier. With technology, digital waivers can be linked to each customer, ensuring that every customer is covered. It also ensures that customers can check in, pay, and get to having fun even faster. And when your customers are having fun, you know they’re thinking about coming back already.

Do you need to update your trampoline park software? The stone age isn’t far away when it comes to what we’ve been able to accomplish in the last few years. Give us a call at 1 (888) 500-2618 to book a demo and learn all about what we can help you do.

Why You Need Email Marketing in 2019

As *super savvy business people* we like to keep up on what’s going on in the world. But, even more specifically, we know how important it is to understand how the world affects our business. When it comes to sales and marketing, so many things have changed in the last few years. Newspapers all over the country have shuttered, and social media has taken the place of how to get the word out. Even throughout the world, social media and the internet have created an almost-instantaneous way of connecting with people. But, even in just the last year or so, social media has been experiencing changes and growing pains. Instead of organic reach (where every fan could see your posts and your events) big companies are starting to utilize algorithms to select what people see. So, your fans may not see what you’re doing, like ever. How can you use this information to your advantage? Keep reading.

You Own It

Essentially, you own your email list. You can email your customers every day, or not for another six months. It’s all up to you. If you change your mind and want to use another email platform, you can transfer your email list to another service, no problem. Social media doesn’t work that way. You don’t own the platform, or even access to the people who follow you. Understanding that social media is something you’re borrowing is key. Use social, but don’t put all your eggs in one basket.

No Algorithm

If you have a list of customers, you can reach them from now until forever. With social? Not so much. So many people experienced crashes in engagement when Facebook (and then Instagram) incorporated and updated algorithms that control what people see in their feeds. Even worse? It’s not always so easy to understand what the algorithm wants from you. Now you have to serve your clients AND a tight-lipped app. Taking the time to crack the algorithm can hurt your business while you’re figuring it out. And, those social media sites could literally disappear one day, leaving you with no way to reach your customers.

People Open Their Emails

If someone gives you their email address, it means so much more than a social media follow. Consider what it would take to give a company a social media follow. Probably not much. But, you likely would weigh the decision to give out your email address a bit more heavily. So, not only are people more likely to see when you’re having a special or offering a sale, they’re actually more likely to WANT that content. You’re providing useful content and information for them, and they’re providing great feedback that you’re providing what they want. That’s a win-win in our business book.

If you want to learn more about how to make your trampoline park a success in 2019, we’re here to help. Get in touch with us today to schedule a demo.

The Best Ways to Transition from Old Software to New Software

So, you’ve finally decided to take the leap and upgrade to new software. Honestly, it’s about time. Old software can gum up the works of your business, or even lead to loss of crucial data. But, just because you know something’s wrong, it can take a while to get to the point to make a change. As behaviorists and psychologists explain, loss aversion rules many of us. Loss aversion refers to the idea that the pain of losing something is actually stronger than the joy of getting something. Essentially, we cling to what’s familiar. After all, the unknown is a lot scarier than the known: it could always get worse, right? But that’s negativity for you. Good on you for realizing that good things can come to those who make changes.

But, now that you’ve decided to make a switch, it’s important to do it right. There’s a reason we fear the unknown, after all.

Research

Before anything else, spend time researching your options. You might think you’re wasting time, but nothing feels more like a time-suck than discovering your new software actually doesn’t do what you thought. Examine your options with a list of your needs, and compare the two until you find the best fit. Cost, features, and support will all be worth understanding before you sign on the dotted line.

Plan

Once you’ve chosen new software, make a plan for how to make the transition as seamless as possible. Ask questions about how long the transition will take, how to transfer data from old to new software, and if it would be best for employees to be out of the office during the switch. Understand how the new software can impact all aspects of your business is important, but people are important too. Does the new software impact your accounting department, for example? Should you plan the transition during a slower season, or do you need it ASAP?

Communicate

How many of us have experienced a well-organized roll-out, and a poorly planned one? The differences are staggering in how long it takes to get employees up to speed, and the learning curve can affect everyone differently. Make sure everyone affected understands what’s going on, and incorporate training as soon as possible to minimize lost time.

Have a Training Plan

Set aside more time than you think you’ll need to effectively train everyone on staff. If your team understands the new software and all the new features, they’ll be able to help customers get back to having fun. Don’t assume the team will have time to train each other. Make time and you’ll be able to avoid issues with various levels of knowledge. Gameify the training if possible to make the new knowledge stick.

Follow Up

Check in with the key stakeholders affected by the new software as soon as possible. Questions can come up immediately, or during special circumstances. If your new software is able to track more data, make sure your team knows how important it is not to cut corners. Give people the space to learn, and they’ll reward you with a smoothly-run business.

You know you’ve got it made when you can’t imagine waiting so long to upgrade your software. If you want to learn more about new software and the capabilities you’re missing out on, give us a call to schedule a demo today.

How To Tell When You Need to Upgrade Your Software

Remember the good ol’ days of MySpace? Or when you got the first iPhone?

Hold onto your hats because MySpace was founded in 2003, and the first iPhone came out in 2007. In less than twenty years, MySpace rose and fell, and the iPhone evolved into its tenth version. Isn’t it crazy to think If you’re still holding on to old technology, you may not even know how far we’ve come?

The same goes for trampoline park software you use every day to run your business. Keep reading for some of the key signs that you’re in need of an upgrade to a more current, nimble point of sale software.

Not Intuitive

If you’re using old software, the first thing you’ll notice is how hard it is to get employees up to speed. You may be familiar with an older software, but old software was not intuitive or designed for a great user experience. You should be able to teach a new employee your software quickly. If your software involves the task of memorizing commands and sequences, your software is way too old to help you succeed in the modern business age. Technology should be working for you, not against you.

Customer Satisfaction

Your customers are what drives your business, so why do so many businesses seem to forget about them? When your customer is unable to work with you effectively and efficiently, they will find someone else to solve their problem. That means, they’ll probably find your competitors. Your family entertainment center software needs to focus on the customers, and how they can work with you easier. They want to spend their money with you, but poor software will make them think you don’t want it.

Money Down the Drain

Software can pay for itself by bringing you more customers, happier regulars, and data to help you make future plans. If your software isn’t pulling its weight, that’s money down the drain. Effective software speeds up your ability to process payments and work with your needs. Amazing software has talent behind it, and the right software will offer state-of-the art options and solutions for your problems. Case in point: birthday parties. If you’re running a trampoline park, you know how much birthday parties matter to the health of your business. Specially-designed birthday party booking software can help take work off your hands, so you can focus on bigger, more timely tasks.

If your software is old, tired, and ready to be replaced, we can help. Contact us at sales@active8pos.com to schedule a demo today.

New Launches!

Well well well, the Active8 family is growing so fast we might need to buy another minivan to get to the Grand Canyon. Do you see an Active8 POS-user in your neighborhood? Click through to see some of our newest launches!

Flight Deck - Arlington

Flight Deck - Ft Worth

Altitude - Malaga (Spain)

Altitude - Round Rock

Altitude - Richardson

TZ Bend

Airdrenaline Park

Yes, you could say we’ve been busy the last month and a half. In fact, some might say that our schedule rivals that of Santa Claus (though we’d NEVER be so bold). So, if your trampoline park booking software is acting up, your family entertainment center point of sale software is slower than a day at the DMV, or your trampoline park pos software is just straight up busted, you know what to do.

Give us a call at +1 (888) 500-2618 or email us at sales@active8pos.com to schedule a demo of the best trampoline park point of sale software in the biz.