Trampoline Park Software

Scheduling Conflicts: Reschedule Tickets Easily

So, you’ve started your trampoline park or your family entertainment center and things are going well.

Your employees are coming in on time and making your customers happy.

The customers aren’t only happy, they’re actively looking for more time with you.

The money is rolling in.

But, there’s always a hiccup, right?

Sometimes, a party needs to be rescheduled, or even cancelled. Sometimes, you run out of popular concessions items. Sometimes, the cool new ninja course needs downtime so you can tighten the screws.

None of these are fun to deal with. You’ve already done all of them. But, that’s how life is. Some tasks must be done again and again. You have to eat every day don’t you? It’s just part of doing business.

So, before you get your employees running to you about a scheduling conflict, don’t worry. Rescheduling a ticket is easy with Active8 POS. You can move a party around if it turns out your customer has a conflict.

Want to see how it’s done? Watch this short video.

Mother's Day is for Trampoline Parks

When it comes to Mother’s Day gifts, there are some classic, tried-and-true ideas.

You could give your mom the perfect:

-flowers

-jewelry

-homecooked meal

or, you could give her the gift of time. And, when we say “time” we really mean “free time away from the kids.”

Let’s face it. Many of us have moms or grand-moms who put in a ton of work. And, they don’t get a lot of free time to do just what they want to do. If you have a mom who lets you pick the restaurant, choose the movie, and plan the trip, you know what to do. Give her the gift of free time to do whatever she wants. Maybe she wants to go shopping by herself for a few hours. Maybe she wants to relax with a good book. Or, maybe she wants to go have fun with her kids at the trampoline park.

Well, what can you do as a trampoline park owner or manager?

You should be advertising gift cards before every major holiday. Because every parent would love some more free time. And, when the kids are out jumping, mom can be relaxing.

Check out how easy our system makes purchasing a gift card below. You’ll have no excuse come Father’s Day. ;)

How Wearable Tech Ups the Game

Just when you think the technology world is slowing down and we’re not getting anything truly new again, along comes wearable tech. And yes, we know that there are techy watches that allow you to talk to people and check in on your favorite apps, but how do many people use those things? Often, people focus on tech to help the average person stay more connected in their personal life. But, what happens when you use tech to transform how you do business?

You Get Access to More Useful Data

When you use tech in a thoughtful way, you can actually learn a TON. And you can learn so much more when you make that tech wearable. But, why? Well, first off, wearables help track data in a more real way. For example, instead of relying on customers to leave what they’re doing to check in with you, or to try and remember where they spent their time and report back later, wearable tech can track all of those useful data points more accurately.

You Have Smaller Lines

Crazy-sounding, we know. But, keep reading. Utilizing wearable tech in a way to understand and prepare for busy times can help you actually lower wait times for your customers. Instead of running credit card after credit card or, gasp, counting out cash, wearables that are loaded with a pre-determined amount of money makes it so much easier and quicker to make purchases.

You Get Happier Customers

Not only do customers love shorter wait times, they love when companies make things easier for them. Case in point: wearable tech that can be loaded with money can cut down on the amount of times parents need to pull out their credit card to make more snack purchases. Understanding how to make life easier for your customers is a no-brainer. Your customers will find your services more convenient, and will feel more pampered when you’re there for them.

If you’re ready to up your game and improve your customers’ experience at your trampoline park, you need a point of sale service that can keep up with customer demand. Just as big online retailers up the expectations for every online purchase you make, customers also expect systems that anticipate their needs. Give us a call at 1 (888) 500-2618 to learn more about trampoline park software and how wearables can improve your business.

Booking Birthday Parties

What differentiates good businesses from great businesses? Being able to anticipate clients’ needs. It gets harder and harder to impress clients, because expectations are rising. We expect flawless customer service, great packaging, and personality from the companies we buy from. And, when it comes to customer service, we want you to have all the best tools to wow your clients.

When your customers are looking to book a birthday party, they have their minds on a million different things. They have a guest list to confirm, food and drinks to order, scheduling conflicts to account for, and so much more. If things are too hard, you may lose customers halfway through the booking procedure, and they could change their mind entirely about where to host the party. Plus, trampoline parks also require safety waivers, which is just one more thing to do. So, the easier you make booking a birthday party for them, the better.

Watch the short video below to see just how easy we make booking a birthday party with our trampoline park software. We go over the entire process of navigating your site to book a party, step-by-step. From choosing a date and time, checking availability, picking the party details, identifying the guest of honor, ordering food, booking the event room, choosing optional add-ons (like socks and wristbands), and taking a deposit payment, our birthday party booking software makes it simple. Phew. It’s almost like this software does everything for you.

Check it out.

Interested? Intrigued? Get in touch with us to learn more or schedule a demo. Email us at sales@active8pos.com or give us a call at +1 (888) 500-2618.

More Money, More Problems

Even though most money transactions seem to be digital these days, there are still those holdouts. People use cash for emergency transactions, to give their credit cards a rest, and because they just like the feel of paper leaving their wallets (anyone else?).

And, everyone knows that counting the cash drawer is one of the most tedious aspects of closing up every night. Thankfully, we just made that step easier for you. Counting the cash drawer is now easier and intuitive, so anyone can do it. Now, if only we could make those credit card fees go away…

Watch the video below to see exactly how our cash count function works.

If you want to learn more about how easy our trampoline park software is to use, give us a call at (888) 500-2618 to schedule a demo.

The Best Ways to Transition from Old Software to New Software

So, you’ve finally decided to take the leap and upgrade to new software. Honestly, it’s about time. Old software can gum up the works of your business, or even lead to loss of crucial data. But, just because you know something’s wrong, it can take a while to get to the point to make a change. As behaviorists and psychologists explain, loss aversion rules many of us. Loss aversion refers to the idea that the pain of losing something is actually stronger than the joy of getting something. Essentially, we cling to what’s familiar. After all, the unknown is a lot scarier than the known: it could always get worse, right? But that’s negativity for you. Good on you for realizing that good things can come to those who make changes.

But, now that you’ve decided to make a switch, it’s important to do it right. There’s a reason we fear the unknown, after all.

Research

Before anything else, spend time researching your options. You might think you’re wasting time, but nothing feels more like a time-suck than discovering your new software actually doesn’t do what you thought. Examine your options with a list of your needs, and compare the two until you find the best fit. Cost, features, and support will all be worth understanding before you sign on the dotted line.

Plan

Once you’ve chosen new software, make a plan for how to make the transition as seamless as possible. Ask questions about how long the transition will take, how to transfer data from old to new software, and if it would be best for employees to be out of the office during the switch. Understand how the new software can impact all aspects of your business is important, but people are important too. Does the new software impact your accounting department, for example? Should you plan the transition during a slower season, or do you need it ASAP?

Communicate

How many of us have experienced a well-organized roll-out, and a poorly planned one? The differences are staggering in how long it takes to get employees up to speed, and the learning curve can affect everyone differently. Make sure everyone affected understands what’s going on, and incorporate training as soon as possible to minimize lost time.

Have a Training Plan

Set aside more time than you think you’ll need to effectively train everyone on staff. If your team understands the new software and all the new features, they’ll be able to help customers get back to having fun. Don’t assume the team will have time to train each other. Make time and you’ll be able to avoid issues with various levels of knowledge. Gameify the training if possible to make the new knowledge stick.

Follow Up

Check in with the key stakeholders affected by the new software as soon as possible. Questions can come up immediately, or during special circumstances. If your new software is able to track more data, make sure your team knows how important it is not to cut corners. Give people the space to learn, and they’ll reward you with a smoothly-run business.

You know you’ve got it made when you can’t imagine waiting so long to upgrade your software. If you want to learn more about new software and the capabilities you’re missing out on, give us a call to schedule a demo today.

Why Your Business Needs to Be Stored In The Cloud

Have you ever lost something important? Fires, floods, thieves. You name it, it’s happened. The worst part is losing things you can’t replace. Pictures of your kids, wedding rings, and family heirlooms can disappear in the blink of an eye. And while the cloud can’t backup your wedding ring, it can back up crucial information to the health of your business (so at least you could replace it). Keep reading to learn why you should back up your important business information to the cloud.

Disaster Recovery

Remember that flood we mentioned? Unfortunately, natural disasters are not as rare as we would like. And, they can impact your business life, just as hard as they can impact your home. If you’re storing your data locally, you’re putting all your eggs in one basket. With the cloud, your data is duplicated and stored in multiple locations in a region. That lowers your risk of losing important data, even if something were to happen in an area where one specific data center is located.

Availability

The cloud never sleeps. It’s always available for you, like a good dog. No matter if you’re on your phone or laptop, in your office or waiting for a flight in the airport. Having constant access to important data that you need to look at for meetings or business decisions is key to having an agile business. Don’t worry about a tech kicking a cable and unplugging it. Your data is available anywhere, anytime.

Scalability

You can easily grow your software infrastructure into emerging markets. If you've been looking at opening a new trampoline park in a new country, it’s so much easier to do with the cloud. Our trampoline park software can be deployed in a new market without a lot of the hassle you’d get with software that needs to be stored locally. You can easily duplicate and expand your business with the cloud.

If you want to learn more about how we can help your business grow, get in touch with us by calling 1 (888) 500-2618 or emailing us at sales@active8pos.com to schedule a demo.

Customer Service: The Ultimate Goal

Customer service doesn’t come up very often in the news, unless it seems to be a customer service problem. Scandals can follow certain banks, businesses, and CEOs for years. And, even more recently, bloggers and “influencers” have found their reputations ruined by false claims or shady behavior. In the days of viral content and all-knowing social networks, it’s difficult to hide your bad behavior from the world. We always tend to find out, even if it’s just the reputation you have with your neighbors and customers.

Once you’ve lost someone’s trust, it’s so hard to get it back.

That’s why we try to help you offer the best customer service available, with our streamlined, all-in-one point of sale software system. Obviously, we can’t train your employees to give five-star service every minute of every day (we wish we could!), but we know how much easier work can be when tools WORK. Minimize frustrations for your employees with clear systems and top-notch birthday party booking software. You know you want it.

If you’re sick and tired of your point of sale system not being easy to use, breaking down, or just plain not making your business better, it’s time to get in touch. Call us at 1 (888) 500-2618 or email us at sales@active8pos.com to learn more about our trampoline park booking software.

Love is in the Air: Valentine's Day Marketing Ideas

Are you ready for Valentine’s Day? You may have dinner reservations all squared away, but we’re not asking about your personal life. Your business can get in on the fun of Valentine’s Day, too. And since businesses are people in the eyes of the law, we think a little Valentine’s Day activity is even more necessary. Keep scrolling to get some great (and easy) ideas of how to celebrate Valentine’s Day at your family entertainment center.

Spread the Love

Valentine’s Day can be a pricy affair, so sweeten the deal a smidge. Consider your target demographic, and think of ways to gently remind them of your park. Whether your patrons are young or just young at heart, you can stay at the forefront of their minds with the right moves.

Consider offering two for one deals (that are tailor-made for couples who want to get out of the house), and don’t miss the chance to make your signage or social media posts full of heart-eye emojis.

Other festive ideas may include softer sells, like just sending every customer on your email-list a Valentine. This is a holiday that nobody wants to be left out of. Sure, a Valentine from a local trampoline park may not be as desirable as one from their special person, but that doesn’t mean it won’t be appreciated. Extra points if you make it funny!

Consider your single friends on this #singleawarenessday. If your brand is less lovey and more boisterous, tailoring your marketing to single people may be better suited to your FEC. Show single people the love by offering something that makes being single less sad. Even consider throwing a Singles Day party.

Free cookies! The end. Just kidding. But, seriously, free cookies are a great way to catch the eye of someone scrolling through Instagram or driving past your trampoline park. Offering a free treat on Valentine’s Day helps the day stay a little special, and it’s a great way to give back to the people who help support your business!

Love isn’t always about romance, and Valentine’s Day seems a perfect opportunity to share love in more than one way. Consider offering some of the proceeds to a charity, to make you and your patrons’ hearts a little fuller.

If you don’t want to go the super-saccharine route, consider turning the holiday on its head. Encourage your Facebook and other social media friends to tell their worst date stories… ever. Of course, make sure to offer a chance to win a prize (to try and make that terrible date memory go away).

Or, there’s just the classic cardstock paper valentine. On Valetine’s Day, why not offer some colorful hearts for your raving fans to share? There are so many trampoline puns you can take advantage of, such as:

I flipping love you.

I’m head over heels for you.

I’d jump for joy if you’d go out with me.

You rate sky high with me.

You make my heart bounce.

Looking for more ideas and ways to improve your trampoline park business? Our family entertainment center point of sale software knows how to show you the love. Give us a call at 1 (888) 500-2618 or email us at sales@active8pos.com to learn more.

January: The Free Trial Month

When the clock strikes midnight, and the calendar moves over to the new year, do you get a little thrill of panic? You’re not alone. And, instead of worrying about all those resolutions you made (and how they’re maybe not going so well) it’s time to take control again.

By ignoring January, that is.

Who cares if you spent your precious January weekends binge-watching the new season of Grace & Frankie? There’s no reason to stress or give up on what you want to do. Every day is an opportunity to start over and put time and effort into what you WANT. Your family entertainment center may take time and planning, but it will get there. As long as you keep working.

So, if January didn’t go as planned, don’t sweat it. Keep putting energy into making your dreams a reality. You might need to reevaluate what you’re doing, but that’s all part of the fun.

Are you interested in learning more about how we can help make your trampoline park a success? Our trampoline park point of sale software can help you earn more money. Get in touch with us by emailing us at sales@active8pos.com or call us at +1 (888) 500-2618.