Trampoline Park Point of Sale

Is It Time To Take the Leap?

Do you love what you do?

It might sound silly, but we truly believe that when you really love what you do, you’re a better person. You’re probably more patient with your kids, more creative with problem-solving, and even more fun to be around. That’s because when you feel invested in your work, you care more. Many of us have had bad jobs, especially growing up, where we didn’t feel appreciated or even cared too much about our goals. That’s not a fun place to be.

And though we don’t subscribe to the idea that you have to love every second and every aspect of your job, the overall feeling should be of excitement and fulfillment.

If you’ve been dreaming of doing something else with your life, are you working toward that goal?

Take Action

Some things you can do now to move toward your new venture include:

-Set up a savings plan so you can go out on your own

-Start researching and building knowledge

-Get clear on what that life will really look like. Not everything will be perfect

-Investigate investment opportunities if you can’t fund your project yourself

-Make connections with people in that industry

No matter what you want to do, whether it’s starting a trampoline park, building a laser tag center, or buying an existing rock climbing gym and improving it, we can help. Our software can help provide useful data and make processes seamless and streamlined. Give us a call today to see how we can help you reach your dreams faster.

Business Tips: Memorial Day Edition

If we’ve said it once, we’ve said it a million times. The holidays are your friend when you’re in the family entertainment business. AND, Memorial Day is often considered the official start of summer in this hemisphere, so it’s a very important holiday for us. Think about it: if you set a great example for customers at the beginning of the summer, you can stay in their minds for all of summertime.

Want to learn a bit more about how to take advantage of Memorial Day and make summer great? Keep reading.

Roll Out the Red Carpet

Customers expect a certain level of service. They expect you to sell no-slip socks if you require that they wear them in your park. It just makes sense. But, they don’t expect a certain level of customer service past that. Make your customers feel special, and make sure to do this everyday (not just on special occasions). Give them plenty of snack options, and make sure they taste good. Everyone can recognize a microwaved meal when they see one.

Your Customer and Your Customer

You may think that you just have one customer, but you don’t. Not only do you have to make the kids happy, you should be making the parents happy too. If it’s a pain for them to come to your family entertainment center, they’ll convince their kids to go somewhere else. Keep the parents in mind when you’re considering upgrades or new products. Moms and dads will love you if you can go above and beyond to make sure they’re having fun, too. For example, consider selling sweatpants or yoga pants for those parents who weren’t planning on jumping, but then realized they were missing out.

Follow Up

One of the best ways to please your customers is to ask them what you can do to please them. It’s not rocket science, but we’re so often afraid of getting negative feedback that we don’t even ask. We could be getting useful feedback and positive reviews! Sending a short follow-up email with a few questions can really help you get clear on what you’re doing right, and what may need work.

Do you run a family entertainment center that could use an upgrade? Call us to schedule a demo.

Scheduling Conflicts: Reschedule Tickets Easily

So, you’ve started your trampoline park or your family entertainment center and things are going well.

Your employees are coming in on time and making your customers happy.

The customers aren’t only happy, they’re actively looking for more time with you.

The money is rolling in.

But, there’s always a hiccup, right?

Sometimes, a party needs to be rescheduled, or even cancelled. Sometimes, you run out of popular concessions items. Sometimes, the cool new ninja course needs downtime so you can tighten the screws.

None of these are fun to deal with. You’ve already done all of them. But, that’s how life is. Some tasks must be done again and again. You have to eat every day don’t you? It’s just part of doing business.

So, before you get your employees running to you about a scheduling conflict, don’t worry. Rescheduling a ticket is easy with Active8 POS. You can move a party around if it turns out your customer has a conflict.

Want to see how it’s done? Watch this short video.

Mother's Day is for Trampoline Parks

When it comes to Mother’s Day gifts, there are some classic, tried-and-true ideas.

You could give your mom the perfect:

-flowers

-jewelry

-homecooked meal

or, you could give her the gift of time. And, when we say “time” we really mean “free time away from the kids.”

Let’s face it. Many of us have moms or grand-moms who put in a ton of work. And, they don’t get a lot of free time to do just what they want to do. If you have a mom who lets you pick the restaurant, choose the movie, and plan the trip, you know what to do. Give her the gift of free time to do whatever she wants. Maybe she wants to go shopping by herself for a few hours. Maybe she wants to relax with a good book. Or, maybe she wants to go have fun with her kids at the trampoline park.

Well, what can you do as a trampoline park owner or manager?

You should be advertising gift cards before every major holiday. Because every parent would love some more free time. And, when the kids are out jumping, mom can be relaxing.

Check out how easy our system makes purchasing a gift card below. You’ll have no excuse come Father’s Day. ;)

How Trampoline Parks Can Benefit from Digital Waivers

Do you have a cluttered desk? Maybe you have a desk better described as “organized chaos.” One of the biggest causes of clutter and disorganization is paper. Yes, you can be disorganized in the digital world, too, but it’s a lot harder.

Get In The Now

When you need to track down a form, or update a customer’s information, you know you need to be working in the digital age. But, did you know that one of the best ways you can bring your trampoline park point of sale software into the future is with the implementation of digital waivers?

Searchable

First, it’s so much easier to find what you’re looking for when you can use the “search” function on your computer. Think of it as a fairy godmother, summoning the paperwork you need, right to your screen. With paper, you’re on your own. And your filing system may be great, but it will take up room.

Reminders

Your paper filing system isn’t smart, in any modern use of the word. It may be streamlined and alphabetized, but that’s about it. And, it won’t remind you when you need to get waivers re-signed. Digital waivers can allow you to be notified when it’s time to be updated, while papers just rest in their little manila folders.

Customer Service

Not only do digital waivers make life easier for you and your trampoline park employees, they also make your customers so much happier. With technology, digital waivers can be linked to each customer, ensuring that every customer is covered. It also ensures that customers can check in, pay, and get to having fun even faster. And when your customers are having fun, you know they’re thinking about coming back already.

Do you need to update your trampoline park software? The stone age isn’t far away when it comes to what we’ve been able to accomplish in the last few years. Give us a call at 1 (888) 500-2618 to book a demo and learn all about what we can help you do.

Active8 POS: Not Just For Trampolines

We bet you thought you knew everything we could do. But, nope! We’re capable of so much more than being the best in the trampoline park industry. Our point of sale software is nimble, agile, cloud-based and suited to so many types of entertainment centers.

ZIPLINE & ROPES COURSES

Do you run a company that operates outside? We can help. We offer online booking capabilities for clients who may be from out of town, integrated waivers to speed up the daily events, and automatic booking reminders to make sure customers know just when they need to show up.

LASER TAG FACILITIES

What’s dark, glowing, and full of fog? Though not all laser tag centers are like the ones of our youth, we can’t help but imagine them still. You likely offer a lot of parties, and our software can handle big groups, and keep waivers and check-in times in order.

PAINTBALL ARENAS

Managing a big company party at your paintball arena? We help your customers book reservations, sign waivers online, and even update the amount of people in a party. This makes everything so much easier for party planners, and your team! You can even run reports, manage employee schedules, and send reservation reminders with Active8.

ROCK CLIMBING GYMS

Are you in on the craze that is rock climbing gyms? We love a natural workout, and it turns out that so many other people do, too. Our point of sale software can help you handle shoe and harness rentals and manage employee schedules. We’re the best in the biz for a reason.

Want to learn more? Give us a call at (888) 500-2618 anytime to schedule a demo.


How Wearable Tech Ups the Game

Just when you think the technology world is slowing down and we’re not getting anything truly new again, along comes wearable tech. And yes, we know that there are techy watches that allow you to talk to people and check in on your favorite apps, but how do many people use those things? Often, people focus on tech to help the average person stay more connected in their personal life. But, what happens when you use tech to transform how you do business?

You Get Access to More Useful Data

When you use tech in a thoughtful way, you can actually learn a TON. And you can learn so much more when you make that tech wearable. But, why? Well, first off, wearables help track data in a more real way. For example, instead of relying on customers to leave what they’re doing to check in with you, or to try and remember where they spent their time and report back later, wearable tech can track all of those useful data points more accurately.

You Have Smaller Lines

Crazy-sounding, we know. But, keep reading. Utilizing wearable tech in a way to understand and prepare for busy times can help you actually lower wait times for your customers. Instead of running credit card after credit card or, gasp, counting out cash, wearables that are loaded with a pre-determined amount of money makes it so much easier and quicker to make purchases.

You Get Happier Customers

Not only do customers love shorter wait times, they love when companies make things easier for them. Case in point: wearable tech that can be loaded with money can cut down on the amount of times parents need to pull out their credit card to make more snack purchases. Understanding how to make life easier for your customers is a no-brainer. Your customers will find your services more convenient, and will feel more pampered when you’re there for them.

If you’re ready to up your game and improve your customers’ experience at your trampoline park, you need a point of sale service that can keep up with customer demand. Just as big online retailers up the expectations for every online purchase you make, customers also expect systems that anticipate their needs. Give us a call at 1 (888) 500-2618 to learn more about trampoline park software and how wearables can improve your business.

Why You Need Email Marketing in 2019

As *super savvy business people* we like to keep up on what’s going on in the world. But, even more specifically, we know how important it is to understand how the world affects our business. When it comes to sales and marketing, so many things have changed in the last few years. Newspapers all over the country have shuttered, and social media has taken the place of how to get the word out. Even throughout the world, social media and the internet have created an almost-instantaneous way of connecting with people. But, even in just the last year or so, social media has been experiencing changes and growing pains. Instead of organic reach (where every fan could see your posts and your events) big companies are starting to utilize algorithms to select what people see. So, your fans may not see what you’re doing, like ever. How can you use this information to your advantage? Keep reading.

You Own It

Essentially, you own your email list. You can email your customers every day, or not for another six months. It’s all up to you. If you change your mind and want to use another email platform, you can transfer your email list to another service, no problem. Social media doesn’t work that way. You don’t own the platform, or even access to the people who follow you. Understanding that social media is something you’re borrowing is key. Use social, but don’t put all your eggs in one basket.

No Algorithm

If you have a list of customers, you can reach them from now until forever. With social? Not so much. So many people experienced crashes in engagement when Facebook (and then Instagram) incorporated and updated algorithms that control what people see in their feeds. Even worse? It’s not always so easy to understand what the algorithm wants from you. Now you have to serve your clients AND a tight-lipped app. Taking the time to crack the algorithm can hurt your business while you’re figuring it out. And, those social media sites could literally disappear one day, leaving you with no way to reach your customers.

People Open Their Emails

If someone gives you their email address, it means so much more than a social media follow. Consider what it would take to give a company a social media follow. Probably not much. But, you likely would weigh the decision to give out your email address a bit more heavily. So, not only are people more likely to see when you’re having a special or offering a sale, they’re actually more likely to WANT that content. You’re providing useful content and information for them, and they’re providing great feedback that you’re providing what they want. That’s a win-win in our business book.

If you want to learn more about how to make your trampoline park a success in 2019, we’re here to help. Get in touch with us today to schedule a demo.

Booking Birthday Parties

What differentiates good businesses from great businesses? Being able to anticipate clients’ needs. It gets harder and harder to impress clients, because expectations are rising. We expect flawless customer service, great packaging, and personality from the companies we buy from. And, when it comes to customer service, we want you to have all the best tools to wow your clients.

When your customers are looking to book a birthday party, they have their minds on a million different things. They have a guest list to confirm, food and drinks to order, scheduling conflicts to account for, and so much more. If things are too hard, you may lose customers halfway through the booking procedure, and they could change their mind entirely about where to host the party. Plus, trampoline parks also require safety waivers, which is just one more thing to do. So, the easier you make booking a birthday party for them, the better.

Watch the short video below to see just how easy we make booking a birthday party with our trampoline park software. We go over the entire process of navigating your site to book a party, step-by-step. From choosing a date and time, checking availability, picking the party details, identifying the guest of honor, ordering food, booking the event room, choosing optional add-ons (like socks and wristbands), and taking a deposit payment, our birthday party booking software makes it simple. Phew. It’s almost like this software does everything for you.

Check it out.

Interested? Intrigued? Get in touch with us to learn more or schedule a demo. Email us at sales@active8pos.com or give us a call at +1 (888) 500-2618.

More Money, More Problems

Even though most money transactions seem to be digital these days, there are still those holdouts. People use cash for emergency transactions, to give their credit cards a rest, and because they just like the feel of paper leaving their wallets (anyone else?).

And, everyone knows that counting the cash drawer is one of the most tedious aspects of closing up every night. Thankfully, we just made that step easier for you. Counting the cash drawer is now easier and intuitive, so anyone can do it. Now, if only we could make those credit card fees go away…

Watch the video below to see exactly how our cash count function works.

If you want to learn more about how easy our trampoline park software is to use, give us a call at (888) 500-2618 to schedule a demo.