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Scheduling Conflicts: Reschedule Tickets Easily

So, you’ve started your trampoline park or your family entertainment center and things are going well.

Your employees are coming in on time and making your customers happy.

The customers aren’t only happy, they’re actively looking for more time with you.

The money is rolling in.

But, there’s always a hiccup, right?

Sometimes, a party needs to be rescheduled, or even cancelled. Sometimes, you run out of popular concessions items. Sometimes, the cool new ninja course needs downtime so you can tighten the screws.

None of these are fun to deal with. You’ve already done all of them. But, that’s how life is. Some tasks must be done again and again. You have to eat every day don’t you? It’s just part of doing business.

So, before you get your employees running to you about a scheduling conflict, don’t worry. Rescheduling a ticket is easy with Active8 POS. You can move a party around if it turns out your customer has a conflict.

Want to see how it’s done? Watch this short video.

Mother's Day is for Trampoline Parks

When it comes to Mother’s Day gifts, there are some classic, tried-and-true ideas.

You could give your mom the perfect:

-flowers

-jewelry

-homecooked meal

or, you could give her the gift of time. And, when we say “time” we really mean “free time away from the kids.”

Let’s face it. Many of us have moms or grand-moms who put in a ton of work. And, they don’t get a lot of free time to do just what they want to do. If you have a mom who lets you pick the restaurant, choose the movie, and plan the trip, you know what to do. Give her the gift of free time to do whatever she wants. Maybe she wants to go shopping by herself for a few hours. Maybe she wants to relax with a good book. Or, maybe she wants to go have fun with her kids at the trampoline park.

Well, what can you do as a trampoline park owner or manager?

You should be advertising gift cards before every major holiday. Because every parent would love some more free time. And, when the kids are out jumping, mom can be relaxing.

Check out how easy our system makes purchasing a gift card below. You’ll have no excuse come Father’s Day. ;)

How Trampoline Parks Can Benefit from Digital Waivers

Do you have a cluttered desk? Maybe you have a desk better described as “organized chaos.” One of the biggest causes of clutter and disorganization is paper. Yes, you can be disorganized in the digital world, too, but it’s a lot harder.

Get In The Now

When you need to track down a form, or update a customer’s information, you know you need to be working in the digital age. But, did you know that one of the best ways you can bring your trampoline park point of sale software into the future is with the implementation of digital waivers?

Searchable

First, it’s so much easier to find what you’re looking for when you can use the “search” function on your computer. Think of it as a fairy godmother, summoning the paperwork you need, right to your screen. With paper, you’re on your own. And your filing system may be great, but it will take up room.

Reminders

Your paper filing system isn’t smart, in any modern use of the word. It may be streamlined and alphabetized, but that’s about it. And, it won’t remind you when you need to get waivers re-signed. Digital waivers can allow you to be notified when it’s time to be updated, while papers just rest in their little manila folders.

Customer Service

Not only do digital waivers make life easier for you and your trampoline park employees, they also make your customers so much happier. With technology, digital waivers can be linked to each customer, ensuring that every customer is covered. It also ensures that customers can check in, pay, and get to having fun even faster. And when your customers are having fun, you know they’re thinking about coming back already.

Do you need to update your trampoline park software? The stone age isn’t far away when it comes to what we’ve been able to accomplish in the last few years. Give us a call at 1 (888) 500-2618 to book a demo and learn all about what we can help you do.

Why You Need Email Marketing in 2019

As *super savvy business people* we like to keep up on what’s going on in the world. But, even more specifically, we know how important it is to understand how the world affects our business. When it comes to sales and marketing, so many things have changed in the last few years. Newspapers all over the country have shuttered, and social media has taken the place of how to get the word out. Even throughout the world, social media and the internet have created an almost-instantaneous way of connecting with people. But, even in just the last year or so, social media has been experiencing changes and growing pains. Instead of organic reach (where every fan could see your posts and your events) big companies are starting to utilize algorithms to select what people see. So, your fans may not see what you’re doing, like ever. How can you use this information to your advantage? Keep reading.

You Own It

Essentially, you own your email list. You can email your customers every day, or not for another six months. It’s all up to you. If you change your mind and want to use another email platform, you can transfer your email list to another service, no problem. Social media doesn’t work that way. You don’t own the platform, or even access to the people who follow you. Understanding that social media is something you’re borrowing is key. Use social, but don’t put all your eggs in one basket.

No Algorithm

If you have a list of customers, you can reach them from now until forever. With social? Not so much. So many people experienced crashes in engagement when Facebook (and then Instagram) incorporated and updated algorithms that control what people see in their feeds. Even worse? It’s not always so easy to understand what the algorithm wants from you. Now you have to serve your clients AND a tight-lipped app. Taking the time to crack the algorithm can hurt your business while you’re figuring it out. And, those social media sites could literally disappear one day, leaving you with no way to reach your customers.

People Open Their Emails

If someone gives you their email address, it means so much more than a social media follow. Consider what it would take to give a company a social media follow. Probably not much. But, you likely would weigh the decision to give out your email address a bit more heavily. So, not only are people more likely to see when you’re having a special or offering a sale, they’re actually more likely to WANT that content. You’re providing useful content and information for them, and they’re providing great feedback that you’re providing what they want. That’s a win-win in our business book.

If you want to learn more about how to make your trampoline park a success in 2019, we’re here to help. Get in touch with us today to schedule a demo.

How To Tell When You Need to Upgrade Your Software

Remember the good ol’ days of MySpace? Or when you got the first iPhone?

Hold onto your hats because MySpace was founded in 2003, and the first iPhone came out in 2007. In less than twenty years, MySpace rose and fell, and the iPhone evolved into its tenth version. Isn’t it crazy to think If you’re still holding on to old technology, you may not even know how far we’ve come?

The same goes for trampoline park software you use every day to run your business. Keep reading for some of the key signs that you’re in need of an upgrade to a more current, nimble point of sale software.

Not Intuitive

If you’re using old software, the first thing you’ll notice is how hard it is to get employees up to speed. You may be familiar with an older software, but old software was not intuitive or designed for a great user experience. You should be able to teach a new employee your software quickly. If your software involves the task of memorizing commands and sequences, your software is way too old to help you succeed in the modern business age. Technology should be working for you, not against you.

Customer Satisfaction

Your customers are what drives your business, so why do so many businesses seem to forget about them? When your customer is unable to work with you effectively and efficiently, they will find someone else to solve their problem. That means, they’ll probably find your competitors. Your family entertainment center software needs to focus on the customers, and how they can work with you easier. They want to spend their money with you, but poor software will make them think you don’t want it.

Money Down the Drain

Software can pay for itself by bringing you more customers, happier regulars, and data to help you make future plans. If your software isn’t pulling its weight, that’s money down the drain. Effective software speeds up your ability to process payments and work with your needs. Amazing software has talent behind it, and the right software will offer state-of-the art options and solutions for your problems. Case in point: birthday parties. If you’re running a trampoline park, you know how much birthday parties matter to the health of your business. Specially-designed birthday party booking software can help take work off your hands, so you can focus on bigger, more timely tasks.

If your software is old, tired, and ready to be replaced, we can help. Contact us at sales@active8pos.com to schedule a demo today.

New Launches!

Well well well, the Active8 family is growing so fast we might need to buy another minivan to get to the Grand Canyon. Do you see an Active8 POS-user in your neighborhood? Click through to see some of our newest launches!

Flight Deck - Arlington

Flight Deck - Ft Worth

Altitude - Malaga (Spain)

Altitude - Round Rock

Altitude - Richardson

TZ Bend

Airdrenaline Park

Yes, you could say we’ve been busy the last month and a half. In fact, some might say that our schedule rivals that of Santa Claus (though we’d NEVER be so bold). So, if your trampoline park booking software is acting up, your family entertainment center point of sale software is slower than a day at the DMV, or your trampoline park pos software is just straight up busted, you know what to do.

Give us a call at +1 (888) 500-2618 or email us at sales@active8pos.com to schedule a demo of the best trampoline park point of sale software in the biz.

How to Take Advantage of Holiday Time Off School

Though it feels like Corporate America started the official holiday season the day after Halloween this year, the truth is, you should be thinking and planning that far ahead, too. Even farther, when it comes to behind the scenes work. When it comes to business (not just trampoline parks), it’s the people who are organized and plan ahead that often succeed. So if your business model is more of the “winging it” or “we’ll figure it out later” type, well, we have a resolution for you. And, we also have a trampoline park point of sale system that can help you streamline and understand your business better, by the way. ;)

Being able to take full advantage of the holiday season doesn’t require too much. A little forethought and time spent understanding who your customer is and what makes them happy will go a long way. Keep reading for one key thing you need to know to keep your family entertainment center thriving.

Who (or What) Is the Competition?

Identifying your competition is key to a successful campaign. Why are people choosing that option? Alternatively, what would keep them from choosing that route? Knowing where you fit in the picture gives you your “in.” And though you likely know your competition, you may not have realized that it can change with the weather. Whaaaa?

For example, if you’re located in a cold state that gets a lot of snow, your trampoline park may be competing with the great outdoors. Sledding, skiing, and ice skating all become way more popular this time of year, if only because you can only ski in the snow (unless you’re “ a creative” maybe). Going further, understand who is and who isn’t taking advantage of that weather. You may find a perfect market in families with kids too young to go skiing. Or, alternatively, your target market could end up containing all of those people who transplanted to your cold weather city for work, and never liked the snow anyway.

You might also be competing with the influx of movies that hit the theaters right around this time of year. Whether it’s the third remake of a kid’s holiday movie, or a nice refreshing action movie with an impossibly fit star in his 60’s (our personal fave), the movies that earn millions year after year sometimes leave us scratching our heads. But, alas, the heart wants what it wants. If your trampoline park’s location is near a movie theatre, consider teaming up with that theater to offer discounted tickets or spruce up your signage to lure in patrons just leaving the theater.

Let’s just say that you’re going after the shoppers this time of year. That can be tricky, if you’re looking at it from a straight-forward perspective. We’re definitely not going to suggest that parents leave their kids unsupervised at your family entertainment center so they can shop, so how can we convince them to spend a few precious hours with you? It’s easier than you think. Suggest that multiple families team up for an afternoon at your trampoline park. That way, some parents can stay and watch the kids, while others can go get some shopping done. Let’s face it, a lot of dads would rather play dodge ball on a trampoline than spend four hours shopping anyway. Not everyone thinks of things like this, so suggesting it can be a real help for guests. A sandwich board in front of your location, a social media post, or a small flyer can all help spread the word.

When in doubt, don’t be afraid to experiment. The last-minute deal might become the tool you use again and again. Once you’ve gotten your post-Thanksgiving deals under control, give us a call. Our trampoline park point of sale software can help you plan ahead for busy days and keep your employees sane. Call us today at +1 (888) 500-2618 to schedule a demo.

Books to Get You Ready for Your Entrepreneurial Goals

Are you confused why everyone is crowding the malls, shopping until they max out their credit cards? Some of us take a while to get to the place where we realize we want something more out of life. And though we all still need clothes to wear when it gets cold, we don’t all need all the stuff.

This becomes much more apparent when you’re ready to start your own business. Suddenly, you may find yourself scouring the bookstore shelves to learn how to secure funding or the best ways to manage people. We’ve read almost everything we can get our hands on, and our family entertainment center software reflects that expertise. But, maybe you’re just starting out. Looking for books to read to get you going? Keep reading for a list of classics and new kids on the block.

Self-Employed by Joel Comm and John Rampton

This book is a little bit of a test. Essentially, the book contains stories about real entrepreneurs who made it happen, and asks you to relate. If you don’t? Well, we’re not saying you don’t have the skills, but starting your own business may be easier with them. We all have to choose at some point whether we want to work for someone else or strike out on our own. This may help you decide which kind of person you really are.

Deep Work by Cal Newport

Ah, social media: the ultimate time-waster. This book teaches you how to avoid social media, email chimes, and other distractions that keep you from getting important things done. Being able to dive deep into the work is the goal here.

What If It Does Work Out? by Susie Moore

Passionate about trampoline parks? You know we are. But are you? Moore helps motivate and inspire you to take that leap of faith, and turn your passion into a business. She includes plenty of tips and strategies to get you moving.

Tools of Titans by Tim Ferriss

This behemoth contains highlights and interviews that Ferriss touches on in his podcast, The Tim Ferriss Show. By digging into the minds of some of the most successful and influential, Ferriss allows us to see how other people think. Ready to pick up some new routines and tactics? Grab this brick and attack it over the next year.

The Power of Habit by Charles Duhigg

This book explores how habits influence everything we do in life. So, whether you want to quit smoking, or just understand why you put off the things you want to do, this book could be the answer. And yes, this does include tips on how you can change and create new habits to be the person you want to be. But, no, it won’t help you run your trampoline park (though we can help with that).

The Subtle Art of Not Giving A F*ck by Mark Manson

You know how people say, “Don’t sweat the small stuff”? Well, that’s pretty much what Manson says in his hilarious book. Embracing the things that you do well is important, but so is understanding what you’re not so good at. Nice.

You are A Badass by Jean Sincero

Looking for some motivation? Go out and get this book. Sincero aims to give you that shot in the arm you’ve been needing with lines like, “Never apologize for who you are. It lets the whole world down.” Ready for someone to give you a hug and tell you you’re amazing?

Essentialism by Greg McKeown

Looking for more? How about less? This book aims to help you trim the fat and focus on what’s important. So, no more multi-tasking and no more distractions. If it’s not the most important thing, don’t let it take up your time.

What else should be added to the list? Anything we need to read in the new year?

If you’re ready to dive in and start your business next year, we wish you all the luck. And, let’s face it, you’re going to need more than luck. So call us to learn more about the best trampoline park point of sale software in the biz today.

Halloween at the Trampoline Park

Wow, how is it October already?

It feels like yesterday that school was starting and we were having flashbacks about 8 AM college classes that we signed up for without realizing our love for sleep.

But here we are.

If you’re the type to get giddy over pumpkin spice-flavored things and take selfies with red and yellow leaves, then Halloween is probably also high on your list. But, what if you don’t love Halloween? Do you wish you could just treat it like another day?

Doesn’t that oppose all the accepted business-to-consumer marketing information out there? Maaaaybe. But that doesn’t mean you have to bow down and trick out your entire park for this holiday.

Keep reading for a few tips on how to get in the holiday spirit without going overboard.

Put on a Movie

Yes, yes, movies are great for warm summer nights in the park, but it’s too cold to go outside for long this time of year. Offering a movie night (or a mini-movie series throughout the month) is a great way to show you care, without investing in a whole slew of animatronic mummies. Put on Hocus Pocus and offer candy corn, caramel popcorn, and whatever other delicious form of corn you can think of, and have a great time.

Discounts for Count Dracula

You know what people love more than dressing up? Free things. We love getting deals, because we’re naturally all little accountants at heart. So, combine cosplay and freebies, and you might just have a winning combination on your hands. It’s easy. Pick a day for a little Halloween party, and make sure people know that dressing up will get them discounted (or, you know, free) entry to the shindig. Parents will love the photo ops of their little flying superheros, and everyone will have a great time. All you need to do is offer a little candy and the rest is taken care of.

Haunted House Hack

How do you create a haunted house without paying a fortune in decorations and employees instructed to dress up and scream at customers? Simple. Buy a large chain, a padlock, and forget about anything else. The night of Halloween, just turn off the lights and hope for a nice creepy wind to blow some leaves by. Voila! Haunted house.

Oh, did we mention that we offer the best trampoline park point of sale software in the business? Call us at +1 (888) 500-2618 to learn more about it.

How Often Do your Trampoline Park Necessities Need to Be Replaced?

If you’re new to the world of trampoline park ownership or management, it can seem a little daunting. Research shows how much you may need to budget to open a park, but there’s little information about how much you need to maintain a park after you’ve gotten it up and running. For example, how often do your trampoline park necessities like trampoline mats, springs, foam pit materials, and family entertainment center software need to be replaced? That’s where we come in. Keep reading to learn how often you’ll need to replace or upgrade some of your most necessary park items.

Foam Squares

Those bit foam cubes that cushion landings may look indestructible, but the little particles of dust they leave behind tell a different story. Each cube breaks down a little bit due to friction, but the damage also comes from how compacted they get inside the pit itself. As kids land in the foam pit, those cubes get pushed down.

That lack of air and increased friction causes them to break down faster. “Fluffing” the pit every once in a while can help maintain the cubes, and it’s easy. Just remove the foam cubes and let them air out. You should look at replacing those cubes every 1-3 years, depending on how well you’ve taken care of them.

Trampoline Mats

The mat is the part of the trampoline your customers see, so keeping them in beautiful, safe condition is crucial to maintaining customer loyalty. If your mats look ragged or have holes in them, expect customers to run for the hills.

Depending on how much wear your trampolines get, you should expect to change them every 2 years or so. This will ensure they’re bouncy and more safe.

Springs

If you’re missing springs, or they’re stretched out, that’s a telltale sign that the trampoline in question needs some help. Don’t let patrons jump until that trampoline is back in working order. Checking on your equipment regularly will help you understand how often heavy-duty supplies like springs need a refresher.

Trampoline Park Software

Now that you’ve budgeted to replace your major components every few years, get ready to relax. Our state-of-the-art family entertainment center point of sale software needs very little upkeep. We’re constantly tweaking and perfecting so you don’t have to. If you do have questions about new features or how to best utilize our trampoline park point of sale software, just give us a call.

Are you looking for more information regarding trampoline park software? Call us today at +1 (888) 500-2618 to chat with us.