Trampoline Park POS

Booking Birthday Parties

What differentiates good businesses from great businesses? Being able to anticipate clients’ needs. It gets harder and harder to impress clients, because expectations are rising. We expect flawless customer service, great packaging, and personality from the companies we buy from. And, when it comes to customer service, we want you to have all the best tools to wow your clients.

When your customers are looking to book a birthday party, they have their minds on a million different things. They have a guest list to confirm, food and drinks to order, scheduling conflicts to account for, and so much more. If things are too hard, you may lose customers halfway through the booking procedure, and they could change their mind entirely about where to host the party. Plus, trampoline parks also require safety waivers, which is just one more thing to do. So, the easier you make booking a birthday party for them, the better.

Watch the short video below to see just how easy we make booking a birthday party with our trampoline park software. We go over the entire process of navigating your site to book a party, step-by-step. From choosing a date and time, checking availability, picking the party details, identifying the guest of honor, ordering food, booking the event room, choosing optional add-ons (like socks and wristbands), and taking a deposit payment, our birthday party booking software makes it simple. Phew. It’s almost like this software does everything for you.

Check it out.

Interested? Intrigued? Get in touch with us to learn more or schedule a demo. Email us at sales@active8pos.com or give us a call at +1 (888) 500-2618.

More Money, More Problems

Even though most money transactions seem to be digital these days, there are still those holdouts. People use cash for emergency transactions, to give their credit cards a rest, and because they just like the feel of paper leaving their wallets (anyone else?).

And, everyone knows that counting the cash drawer is one of the most tedious aspects of closing up every night. Thankfully, we just made that step easier for you. Counting the cash drawer is now easier and intuitive, so anyone can do it. Now, if only we could make those credit card fees go away…

Watch the video below to see exactly how our cash count function works.

If you want to learn more about how easy our trampoline park software is to use, give us a call at (888) 500-2618 to schedule a demo.

The Best Ways to Transition from Old Software to New Software

So, you’ve finally decided to take the leap and upgrade to new software. Honestly, it’s about time. Old software can gum up the works of your business, or even lead to loss of crucial data. But, just because you know something’s wrong, it can take a while to get to the point to make a change. As behaviorists and psychologists explain, loss aversion rules many of us. Loss aversion refers to the idea that the pain of losing something is actually stronger than the joy of getting something. Essentially, we cling to what’s familiar. After all, the unknown is a lot scarier than the known: it could always get worse, right? But that’s negativity for you. Good on you for realizing that good things can come to those who make changes.

But, now that you’ve decided to make a switch, it’s important to do it right. There’s a reason we fear the unknown, after all.

Research

Before anything else, spend time researching your options. You might think you’re wasting time, but nothing feels more like a time-suck than discovering your new software actually doesn’t do what you thought. Examine your options with a list of your needs, and compare the two until you find the best fit. Cost, features, and support will all be worth understanding before you sign on the dotted line.

Plan

Once you’ve chosen new software, make a plan for how to make the transition as seamless as possible. Ask questions about how long the transition will take, how to transfer data from old to new software, and if it would be best for employees to be out of the office during the switch. Understand how the new software can impact all aspects of your business is important, but people are important too. Does the new software impact your accounting department, for example? Should you plan the transition during a slower season, or do you need it ASAP?

Communicate

How many of us have experienced a well-organized roll-out, and a poorly planned one? The differences are staggering in how long it takes to get employees up to speed, and the learning curve can affect everyone differently. Make sure everyone affected understands what’s going on, and incorporate training as soon as possible to minimize lost time.

Have a Training Plan

Set aside more time than you think you’ll need to effectively train everyone on staff. If your team understands the new software and all the new features, they’ll be able to help customers get back to having fun. Don’t assume the team will have time to train each other. Make time and you’ll be able to avoid issues with various levels of knowledge. Gameify the training if possible to make the new knowledge stick.

Follow Up

Check in with the key stakeholders affected by the new software as soon as possible. Questions can come up immediately, or during special circumstances. If your new software is able to track more data, make sure your team knows how important it is not to cut corners. Give people the space to learn, and they’ll reward you with a smoothly-run business.

You know you’ve got it made when you can’t imagine waiting so long to upgrade your software. If you want to learn more about new software and the capabilities you’re missing out on, give us a call to schedule a demo today.

How To Tell When You Need to Upgrade Your Software

Remember the good ol’ days of MySpace? Or when you got the first iPhone?

Hold onto your hats because MySpace was founded in 2003, and the first iPhone came out in 2007. In less than twenty years, MySpace rose and fell, and the iPhone evolved into its tenth version. Isn’t it crazy to think If you’re still holding on to old technology, you may not even know how far we’ve come?

The same goes for trampoline park software you use every day to run your business. Keep reading for some of the key signs that you’re in need of an upgrade to a more current, nimble point of sale software.

Not Intuitive

If you’re using old software, the first thing you’ll notice is how hard it is to get employees up to speed. You may be familiar with an older software, but old software was not intuitive or designed for a great user experience. You should be able to teach a new employee your software quickly. If your software involves the task of memorizing commands and sequences, your software is way too old to help you succeed in the modern business age. Technology should be working for you, not against you.

Customer Satisfaction

Your customers are what drives your business, so why do so many businesses seem to forget about them? When your customer is unable to work with you effectively and efficiently, they will find someone else to solve their problem. That means, they’ll probably find your competitors. Your family entertainment center software needs to focus on the customers, and how they can work with you easier. They want to spend their money with you, but poor software will make them think you don’t want it.

Money Down the Drain

Software can pay for itself by bringing you more customers, happier regulars, and data to help you make future plans. If your software isn’t pulling its weight, that’s money down the drain. Effective software speeds up your ability to process payments and work with your needs. Amazing software has talent behind it, and the right software will offer state-of-the art options and solutions for your problems. Case in point: birthday parties. If you’re running a trampoline park, you know how much birthday parties matter to the health of your business. Specially-designed birthday party booking software can help take work off your hands, so you can focus on bigger, more timely tasks.

If your software is old, tired, and ready to be replaced, we can help. Contact us at sales@active8pos.com to schedule a demo today.

American Horror Story: I Lost My Data

We recently heard a story that gave us chills up and down our spines. We lost our appetite and couldn’t sleep. We tossed and turned, and would have slept with the lights on if we thought it would’ve helped.

Imagine working hard on your business. Spending long nights crunching numbers, formatting your family entertainment center software, and putting in time building your trampoline park instead of relaxing on weekends and week nights with friends or family. Knowing you were building something big that could support your family and allow you to be there with them for dance recitals and soccer games.

Then, you lose it all.

This is essentially what happened. One person in the trampoline park industry had to fire an employee (we don’t know the details), and that fired employee took a magnet to their local server. Imagine having a vulnerability in your business that could be so easily exploited. This person lost ALL of their data for their business. All because of one quick decision made out of anger.

Sure, they still had the trampoline park facility and the employees, but imagine the chaos that would ensue. Without your data, customers wouldn’t have any saved information or preferences. Anything purchased before would be lost. Booked birthday parties, pre-booked tickets, waiver history, and customer data would be wiped out.

You could get past it, of course. In time, you could collect new customer information and build up new lists. You’d probably lose out on many customers who were negatively affected by the shuffle, and lose money.

Wouldn’t you rather avoid the problem to begin with? Imagine showing up on a Saturday with 20 parties booked and not knowing when they would arrive, who it was for, how much had been paid, or if anyone had waivers. Avoid the problem by using cutting-edge trampoline park software, like Active8.

If you want to learn more about how we can help keep your important data secure with trampoline park point of sale software saved in the cloud, give us a call at 1 (888) 500-2618 to schedule a demo today.


Why Your Business Needs to Be Stored In The Cloud

Have you ever lost something important? Fires, floods, thieves. You name it, it’s happened. The worst part is losing things you can’t replace. Pictures of your kids, wedding rings, and family heirlooms can disappear in the blink of an eye. And while the cloud can’t backup your wedding ring, it can back up crucial information to the health of your business (so at least you could replace it). Keep reading to learn why you should back up your important business information to the cloud.

Disaster Recovery

Remember that flood we mentioned? Unfortunately, natural disasters are not as rare as we would like. And, they can impact your business life, just as hard as they can impact your home. If you’re storing your data locally, you’re putting all your eggs in one basket. With the cloud, your data is duplicated and stored in multiple locations in a region. That lowers your risk of losing important data, even if something were to happen in an area where one specific data center is located.

Availability

The cloud never sleeps. It’s always available for you, like a good dog. No matter if you’re on your phone or laptop, in your office or waiting for a flight in the airport. Having constant access to important data that you need to look at for meetings or business decisions is key to having an agile business. Don’t worry about a tech kicking a cable and unplugging it. Your data is available anywhere, anytime.

Scalability

You can easily grow your software infrastructure into emerging markets. If you've been looking at opening a new trampoline park in a new country, it’s so much easier to do with the cloud. Our trampoline park software can be deployed in a new market without a lot of the hassle you’d get with software that needs to be stored locally. You can easily duplicate and expand your business with the cloud.

If you want to learn more about how we can help your business grow, get in touch with us by calling 1 (888) 500-2618 or emailing us at sales@active8pos.com to schedule a demo.

Customer Service: The Ultimate Goal

Customer service doesn’t come up very often in the news, unless it seems to be a customer service problem. Scandals can follow certain banks, businesses, and CEOs for years. And, even more recently, bloggers and “influencers” have found their reputations ruined by false claims or shady behavior. In the days of viral content and all-knowing social networks, it’s difficult to hide your bad behavior from the world. We always tend to find out, even if it’s just the reputation you have with your neighbors and customers.

Once you’ve lost someone’s trust, it’s so hard to get it back.

That’s why we try to help you offer the best customer service available, with our streamlined, all-in-one point of sale software system. Obviously, we can’t train your employees to give five-star service every minute of every day (we wish we could!), but we know how much easier work can be when tools WORK. Minimize frustrations for your employees with clear systems and top-notch birthday party booking software. You know you want it.

If you’re sick and tired of your point of sale system not being easy to use, breaking down, or just plain not making your business better, it’s time to get in touch. Call us at 1 (888) 500-2618 or email us at sales@active8pos.com to learn more about our trampoline park booking software.

From Employee To CEO: Stop Buffering

If you’re moving from being an employee to a business owner, you’re probably feeling a little overwhelmed. The transition is not easy, though there are a lot of resources out there to tap into. In fact, there are so many ideas and views about how to successfully run a business that you can end up “buffering,” planning, and researching trampoline software options for… ever. But there are some big things you know you need to do.

Instead of using skills you needed before, like showing up on time, following directions, and reporting issues to your superior, you’re in charge. You show up when you want to, you make the directions, and you’re the superior who has to sort out the issues. As the head honcho, you need to create the structures that allow your employees to make your business the best it can be.

One thing we recommend: choose your plan and stick with it as long as you can. When you listen to a lot of podcasts and read a lot of books, you can be tempted to shift your plans as you gather more information. And it’s good to keep learning. But you’ll never start your trampoline park if you’re constantly restarting from scratch.

Have you already made the upgrade from employee to CEO? What was the hardest part? Tell us below!

Looking for the best point of sale software in the trampoline park game? Give us a call today at 1 (888) 500-2618 to schedule a free demo of our one-size-does-all birthday party booking software.

Love is in the Air: Valentine's Day Marketing Ideas

Are you ready for Valentine’s Day? You may have dinner reservations all squared away, but we’re not asking about your personal life. Your business can get in on the fun of Valentine’s Day, too. And since businesses are people in the eyes of the law, we think a little Valentine’s Day activity is even more necessary. Keep scrolling to get some great (and easy) ideas of how to celebrate Valentine’s Day at your family entertainment center.

Spread the Love

Valentine’s Day can be a pricy affair, so sweeten the deal a smidge. Consider your target demographic, and think of ways to gently remind them of your park. Whether your patrons are young or just young at heart, you can stay at the forefront of their minds with the right moves.

Consider offering two for one deals (that are tailor-made for couples who want to get out of the house), and don’t miss the chance to make your signage or social media posts full of heart-eye emojis.

Other festive ideas may include softer sells, like just sending every customer on your email-list a Valentine. This is a holiday that nobody wants to be left out of. Sure, a Valentine from a local trampoline park may not be as desirable as one from their special person, but that doesn’t mean it won’t be appreciated. Extra points if you make it funny!

Consider your single friends on this #singleawarenessday. If your brand is less lovey and more boisterous, tailoring your marketing to single people may be better suited to your FEC. Show single people the love by offering something that makes being single less sad. Even consider throwing a Singles Day party.

Free cookies! The end. Just kidding. But, seriously, free cookies are a great way to catch the eye of someone scrolling through Instagram or driving past your trampoline park. Offering a free treat on Valentine’s Day helps the day stay a little special, and it’s a great way to give back to the people who help support your business!

Love isn’t always about romance, and Valentine’s Day seems a perfect opportunity to share love in more than one way. Consider offering some of the proceeds to a charity, to make you and your patrons’ hearts a little fuller.

If you don’t want to go the super-saccharine route, consider turning the holiday on its head. Encourage your Facebook and other social media friends to tell their worst date stories… ever. Of course, make sure to offer a chance to win a prize (to try and make that terrible date memory go away).

Or, there’s just the classic cardstock paper valentine. On Valetine’s Day, why not offer some colorful hearts for your raving fans to share? There are so many trampoline puns you can take advantage of, such as:

I flipping love you.

I’m head over heels for you.

I’d jump for joy if you’d go out with me.

You rate sky high with me.

You make my heart bounce.

Looking for more ideas and ways to improve your trampoline park business? Our family entertainment center point of sale software knows how to show you the love. Give us a call at 1 (888) 500-2618 or email us at sales@active8pos.com to learn more.

BizInspo: Business Inspiration

Are you ready for warmer weather? As the cooler weather lingers on and on and on, you may find yourself loosing steam. Waking up to pitch black darkness is getting old, and snowstorms are no longer fanciful winter wonderlands.

If you find yourself stuck and uninspired, a vacation might be the panacea you’re looking for. Or, if you’re not ready to hop on a plane and jetset down to the sunny part of the world, you might just need a little boost of inspiration. Keep reading for some of our favorite motivational & business personalities to get you excited and bustling again.

Gary V

This guy is a must-follow on Instagram. He’s always dispensing nuggets of wisdom from how to succeed, what to value, and how to keep hustling.

Tony Robbins

The OG. If you want to follow someone who inspires and helps keep you focused on the bigger picture, Robbins is your guy.

Jean Sincero

Her straight-forward reasoning in You Are A Badass can help you turn a corner in your life. Plus, her energy is infectious.

Brooke Castillo

This life coach helps talk through problems that we create for ourselves. If you think you’re getting in your own way, find her podcast immediately.

How’s that for a breath of fresh air? Now that you’re feeling all recharged and ready to take on the world, tackle your to-do list. Is upgrading your out-of-date trampoline park software on there? Call us at 1 (888) 500-2618 to learn more about how we can help.